Shipping policy

Here is a professionally written Shipping Policy for your UK store, Kiddo Lane, designed to meet UK consumer standards and set clear expectations for your customers.

Kiddo Lane - Shipping Policy

Last Updated: July 2026

At Kiddo Lane, we want to get your orders to you as quickly and smoothly as possible. Below is everything you need to know about our shipping and delivery processes.

1. Delivery Areas

We currently ship to all physical addresses within the United Kingdom (including England, Scotland, Wales, and Northern Ireland).

  • Note: We do not ship to PO Boxes or BFPO (British Forces Post Office) addresses.

2. Processing Times

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification email once your order has shipped, which will include your tracking number.

3. Shipping Rates & Delivery Estimates

We offer the following shipping options within the UK:

Shipping Method Estimated Delivery Time Cost
Standard Delivery 3 - 5 business days £3.99 (Free on orders over £40)
Express Delivery 1 - 2 business days £5.99

Please note that delivery times are estimates and start from the date of dispatch, not the date of your order.

4. Tracking Your Order

When your order has shipped, you will receive an email notification from us containing a tracking link. You can use this link to check the status of your delivery. Please allow 24 hours for the tracking information to update.

5. Delayed or Lost Packages

While we do our best to ensure timely delivery, occasional courier delays can happen due to peak seasons, severe weather, or unforeseen disruptions.

  • If your order has not arrived within 7 business days of receiving your shipping confirmation email, please contact us at greenmount302@gmail.com with your name and order number, and we will investigate it for you immediately.

6. Incorrect Delivery Addresses

Please double-check your shipping address at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake in your address, please email us immediately. Once an order has been dispatched, we are unable to alter the delivery address.

Contact Us

If you have any questions about your shipment or need help tracking an order, please reach out to us:

  • Store Name: Kiddo Lane

  • Email: greenmount302@gmail.com